Europa Components Returns Criteria
These terms relate to all returns to Europa Components including, but not exclusive to:
• Stock cleanse
• Warranty claims / faulty whilst under warranty
• Items no longer required by customer / special builds
• Delivery error / POD requests
• External courier / delivery methods query
• Europa personally delivered product
No Longer Required (NLR) / Stock Cleanse:
Europa will accept returns from the date of delivery up to a maximum of 12 months as a “NLR”. Europa Components will only accept a stock cleanse / NLR with the relevant order and invoice numbers. All items “NLR” are subject to a minimum 30% handling charge on returned goods based on the original order cost.
Special Build or Bespoke Items:
Europa Components cannot accept returns of bespoke or special build items as they are manufactured specifically for unique applications and / or installations.
All warranty claims are as per the quality statement included within section 4 of Europa’s T&C’s.
Warranty exists for a period of 12 months from the date of delivery from Europa to our customer or specified address, not delivery to possible end user by our customer.
Please note all requests to return must include the invoice number that relates to individual parts. Europa will not accept any return at any time without an authorisation number (RMA number) as issued by Europa’s customer services, clearly displayed on the external packaging of the item returned. Failure to do so will result in the package(s) being rejected and returned before entering Europa’s goods received process.
In order to obtain an RMA number please contact: firstname.lastname@example.org
POD requests are classed as information update/service updates and as such do not form part of a return reason for invoice query or withholding of payment.
The customer agrees that by placing an order with Europa they acknowledge and fully accept our above returns criteria and will not deviate from these without written consent from a Europa Board Director.